UserTesting, Inc. is engaged in offering video-first, enterprise-grade software-as-a-service (SaaS) platform. The Company enables organizations to see and hear the experiences of real people as they engage with products, designs, apps, processes, concepts, or brands. Its platform captures authentic, credible, and contextualized customer perspectives from targeted audiences who have opted in to share their thoughts, whether for digital, real-world, or omnichannel experiences. Using machine learning, its platform analyzes these perspectives and surfaces key moments of insight at scale. Its platform is used by organizations to surface and manage human insight, collaborate with others, and share these insights among teams. Organizations derive value from its platform in many ways, across a variety of use cases and functional teams. Digital teams use its platform to improve their customers’ browsing and purchasing experience across channels.